HELP / FAQ

WHEN DOES MEMBERSHIP START?

Your membership starts upon registration and initial consultation.

HOW DO I PAY FOR MEMBERSHIP?

Your initial membership is a 12 month agreement, with a monthly membership fee of $500.  This annual agreement allows our initial medical assessment, specialized fitness and nutrition plans, and quarterly wellness visits, to have the time to take shape for your health.  All payments to Prime Health are through credit card, including Visa, Mastercard, American Express, and Discover, and are automatically drafted monthly through a recurring billing platform, on the 1st of the month.

WHAT IF I CHANGE MY MIND?

You have 30 days from the day you register to change your mind to receive a full refund of your first month’s membership fee, minus a $149 registration fee, provided you have not yet come in for your initial visit with Dr. Bond.

If you have already had your initial visit with Dr. Bond and are dissatisfied with your service for any reason, if it is within 365 days of your initial registration date, you may cancel your membership for a cancellation fee of $599.

If you would like to cancel within the 30 day window, email info@yourprimehealth.com and place an official cancellation request in writing.

WHAT IS NOT INCLUDED IN A PRIME HEALTH MEMBERSHIP?

  • Healthcare services other than those specified, whether provided by Prime Health or others. Services provided other than by Prime Health, such as emergency and specialist care, will be billed to you or your insurance plan by those providers.
  • Non-medical services recommended by Prime Health but provided by others, such as nutrition and fitness classes.
  • Medications whether prescribed or over-the-counter.

WHAT IS THE EMAIL ETIQUETTE?

Prime Health members have unlimited email contact with the Prime Health team. However, if an email question or request is deemed by one of Prime Health’s team to be too complicated or involved for a response via email they may, at their discretion, phone you or require that the member schedule an in-office visit instead of responding via email.

CAN YOU ACCEPT INSURANCE FOR SERVICES PERFORMED?

No, we are not part of an insurance plan, nor do we accept insurance for services.  We advise all members to maintain a separate health insurance plan of their choosing. You should also note that the Affordable Care Act includes a general requirement that all U.S. citizens purchase health insurance. A Prime Health membership does not meet this requirement.

ARE YOU MY PRIMARY CARE PHYSICIAN?

At Prime Health we offer preventative wellness services. While we may offer many services that are similar to those provided by a primary care physician, we do not fulfill an insurance company’s requirement that you select a primary care physician in your network, as we do not participate with any insurance carriers. We also require that you have a primary care physician of record as we do not handle medical or mental health emergencies.

ARE YOU AN EMERGENCY OR URGENT CARE?

We are available by phone or email 24 hours a day, but if you require urgent care you should immediately call 911 or contact an emergency care provider such as a local hospital or emergency room. The costs associated with emergency care services are not covered by your Prime Health membership.  This is an Age Management and Wellness Program, NOT an urgent care or emergency room.

DO YOU BILL INSURANCE COMPANIES FOR SERVICES?

ADDITIONAL INFORMATION
  • Lab tests administered during your initial consult and physical are free, as part of your Prime Health membership.